Support
We're glad to help. Write to us and a real person from the theflock team answers.
E-mail: support@theflock.community
We usually answer within two business days, in English or Spanish. If you write about your account, please write from the e-mail address you use in theflock.
If someone is in danger, please call the local emergency number first (911 in Costa Rica). theflock is not an emergency service.
Frequently asked questions
How do I join theflock?
theflock is invite-only. A member sends you a personal invitation link. Open it on your phone, install the app, and create your account with your name, e-mail address, a password, your home town and a profile photo.
I forgot my password.
On the sign-in screen, tap Forgot your password? and enter your e-mail address. We send you a 6-digit code to set a new password. If the e-mail doesn't arrive, check your spam folder or write to us.
Why do I need a profile photo?
theflock is about meeting in real life, so members should recognise each other. Your photo has to show you. The theflock team may ask you for a new one if it doesn't.
How do I report a post, an answer, a message or a member?
Open the More menu on the post, answer, message or profile and choose Report, then pick a reason. Only the theflock team sees reports, and the person you report is not told who reported them. theflock's founder reviews every report personally, within 24 hours, and we remove content or suspend accounts that break our community rules.
How do I block someone?
Open their profile, tap Block and confirm. You can no longer message each other, friendships and invitations between you end, and you get no notifications from them. They are not told. You can unblock people in Settings → Privacy & safety → Blocked members.
What does "Near me" do with my location?
If you allow it, the app uses your phone's location to show posts, events and channels near you. It is rounded to about 1 km before it leaves your phone and is never stored. Without it, theflock uses your home town or the place you're staying at. Details are in our Privacy Policy.
How do I turn off notifications or the weekly e-mail?
In Settings, switch off Push notifications or Weekly e-mail. Every weekly e-mail also has an unsubscribe link at the bottom.
How do I delete my account?
In the app, open Settings, scroll to the bottom and tap Delete account. Confirm with your password, or with a code we send to your e-mail address. Your account is deleted right away and can't be restored. What is deleted and what stays is explained in our Privacy Policy. You can also ask us by e-mail to delete it for you.
Something isn't working.
Write to support@theflock.community and tell us what you did, what happened, your phone model, and the app version (shown in Settings). A screenshot helps.